Privacy Policy — Isthrah Stays

This Privacy Policy explains how Isthrah Stays (“we”, “us”, “our”) collects, uses and protects the personal information you share with us through this website. We keep data collection to the minimum needed to respond to your enquiry and arrange your stay.

Information we collect

We only collect the details you choose to give us through the forms on this site:

Booking request: your name, email, phone number, requested check-in and check-out dates, number of guests, and any message you add.
Notify-me (upcoming villa): your email address.
Guest review: your name, an optional location, your rating and your review text.

How we use your information

To check availability and confirm and manage your booking.
To contact you about your request by phone, email or WhatsApp.
To let you know when a new retreat opens, if you asked us to.
To publish a review you submitted, on this website.

Legal basis

We process your information to take steps at your request before and during your stay (to perform or prepare a contract), and, where relevant, with your consent — for example when you ask to be notified about a new villa or submit a review for publication. You can withdraw consent at any time.

Who we share it with

We do not sell your personal information. Your booking details are stored in our booking/CRM system so we can manage your stay, and may be handled by the service providers that help us operate the site and bookings:

Our booking/CRM provider (to record and manage booking requests).
Our website host, Cloudflare, which serves this site and runs the form endpoints.
Google Maps, only if you choose to load the map on our Contact section (see our Cookie Policy).

How long we keep it

We keep booking and enquiry details for as long as needed to manage your stay and meet our legal and accounting obligations, then delete or anonymise them. Published reviews remain until you ask us to remove them.

Your rights

You can ask us to access, correct, or delete your information, or to stop contacting you, at any time. Email us at isthrahbeat@gmail.com and we will respond promptly.

Children

This website is intended for adults making travel arrangements. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The “last updated” date above shows when it last changed.

Contact us

Isthrah Stays, Varadoor, Wayanad. Emailisthrahbeat@gmail.com, phone+91 79751 10217.