Refund & Cancellation Policy

We understand plans change. These flexible terms apply once a booking is confirmed and any advance or payment has been made. All times are based on the local check-in time at the villa.

Cancellation by you

Cancel 7 days or more before check-in: full refund of amounts paid.
Cancel within 3 to 7 days of check-in: 50% refund of amounts paid.
Cancel within 48 hours of check-in, or no-show: non-refundable.

How to cancel

To cancel, email us at isthrahbeat@gmail.com or message us on WhatsApp using the number on our site. The cancellation takes effect from the time we receive your message.

Refund processing

Approved refunds are processed to your original payment method, typically within 7–10 business days. Any payment-gateway or transfer charges may be deducted where applicable. ⚑ CONFIRM the refund method and processing time.

Changes to your dates

Want to move your stay instead of cancelling? Contact us as early as you can and we will do our best to shift your booking to new dates, subject to availability and any difference in rate.

Cancellation by us

In the rare event that we must cancel your confirmed booking (for example due to safety, weather or circumstances beyond our control), you will receive a full refund of all amounts paid, or the option to rebook for alternative dates.

Force majeure

Where a stay cannot take place due to events beyond reasonable control — such as natural events, government restrictions or similar — we will work with you in good faith on a refund or a rebooking.

Contact us

Isthrah Stays, Varadoor, Wayanad. Emailisthrahbeat@gmail.com, phone+91 79751 10217.